Privacy Policy

1. Who we are

AstroConnect is operated by TECHTENSTEIN SERVICES PRIVATE LIMITED, K.B Layout, Tirupati, Andhra Pradesh 517501, India. It runs the AstroConnect app (Google Play and Galaxy Store) and the astroconnect.app website, which are offered to users worldwide. For any privacy question or request, email contact@astroconnect.app.

2. Information we collect

• Account details: the email address or phone number you sign in with, your name if you add it, and an account ID. One-time sign-in codes are stored only in hashed form and expire after five minutes.
• Birth details: name, date, time and place of birth and gender that you enter for readings. For compatibility matching you may also enter another person's birth details, which you may only do with their permission.
• Purchase history: credit packs you buy, the store's or payment provider's receipt reference (kept encrypted, with a hash of it), your credit balance and ledger, and records of paid readings, reports and replies. We never receive your card or bank details.
• AstroConnect Plus (only if you subscribe): your subscription's status, dates and allowance use, described in section 5.
• Paid reports (only if you buy one): the PDF file made from the birth details you enter, kept for 30 days (section 6).
• Rewards and integrity checks: records of welcome credit, referral codes and rewards, and, on the Google Play version of the app, a summary of device integrity checks (section 7).
• Usage statistics (unless you turn them off): which app features are used, described in section 8.
• AI chat content: the messages you send to AI guides and their replies, kept as your chat history. Your birth profile is shared with the AI only if you choose to share it.
• AI consent record: your acceptance of the AI notice and the adult birth date you confirm with it.
• Support messages: what you send through the contact form or by email, with the name and phone number on your account.
• AI reply reports: the reply you report and the reason you choose.
• Weekly festival email (only if you sign up and confirm it): your email address, the city you choose (as a city ID), the page language and, if you pick one, a zodiac sign, plus the consent version and when you asked, confirmed and unsubscribed. We do not store your IP address with it and the emails contain no tracking pixels or tracked links.
• Push token (only if push notifications are enabled): a device subscription ID used to deliver notifications. We do not attach your name, email or phone to it.

We do not read your device location, contacts, SMS, files or advertising ID. Places of birth are typed by you and matched to a city. The city you pick for Today and Calendar stays on your device (section 9).

3. How we use it

• To sign you in and keep your account secure, including rate limits and fraud prevention.
• To calculate the astrology readings you ask for and to produce AI guide replies.
• To sell and record credit packs and AstroConnect Plus subscriptions, check subscription status with the store, settle paid requests, and handle refunds and payment disputes.
• To give welcome credit and referral rewards once per person and to prevent abuse of them.
• To understand which features are used so we can improve the service, from our own usage statistics.
• To answer support requests and review reported AI replies so we can improve safety filters.
• To send notifications you have allowed.
• To send the weekly festival email you confirmed (at most one a week) and the one-time confirmation email when you sign up.
• To meet legal, tax and accounting obligations.

5. AstroConnect Plus subscription

AstroConnect Plus is an optional monthly subscription in the Android app, sold through Google Play or Galaxy Store where it is offered. It renews automatically every month until you cancel it in the store, at the price the store shows you. Each paid month includes 30 guide chat replies and 1 report; unused allowance does not carry over. The full terms are in our Terms, including what happens during a store grace period, a hold or a refund.

When you subscribe, our server confirms the purchase with Google Play or Samsung and then checks its status with the store from time to time (renewal, cancellation, grace period, hold or pause, expiry, refund). We store: the store, product and plan; the status and whether it renews automatically; the dates it started, is paid until and ends, and when it was refunded or revoked, if it was; an account-binding code (a keyed hash of your account ID, which the store purchase carries so only your account can use it); a hash of the store's purchase token and the token itself in encrypted form, so we can check its status with the store; and which replies and reports used the allowance. We never receive your card or bank details.

Subscription records are financial records: they are kept permanently and, if you delete your account, only in pseudonymised form (section 13). Your data export includes your subscription and allowance records but not the purchase token. Deleting your AstroConnect account does not cancel the subscription in Google Play or Galaxy Store. Cancel it in the store first.

6. Paid reports

Paid reports (kundli, matching and yearly reports, where offered) are created as PDF files from the birth details you enter. Each file is stored privately on our server, can be downloaded only by your account, and is deleted automatically 30 days after it is created. Deleting your account deletes it sooner. The record of the purchase is kept as a financial record (section 13).

7. Rewards and device integrity checks

Where offered, you may receive promo credits: a welcome credit after your first verified sign-in, and referral rewards after the referred friend's first credit purchase has gone through. To give the welcome credit only once, we keep keyed hashes of the email address or phone number you sign in with and of the app's install ID (a random ID the app creates when it is installed, not a hardware or advertising ID). These hashes are kept after you delete your account, no longer linked to it, so a new account cannot claim a second welcome credit. For referrals we keep your referral code, which codes were redeemed, and whether a reward was given or taken back.

On the Google Play version of the app, when this protection is switched on, the app asks Google Play for an integrity check before a welcome credit or referral reward is given. The request carries only a random one-time code from our server, which contains no personal data. Google Play returns an integrity token, which our server sends to Google to read the result: whether the device passes Google Play's device integrity check, whether the app is the version recognised by Google Play, and whether it was installed from Google Play.

We keep only a summary: the outcome (for example pass or fail), a short reason, Google's device, app and licensing labels, which store version of the app you use, the time, your account ID and a keyed hash of the install ID. We never store the integrity token, the full result or your IP address. Summaries are deleted after 30 days, and deleting your account deletes them at once. A failed or missing check can only hold back a promo reward: it never blocks sign-in, purchases, AstroConnect Plus, paid readings, guide replies or reports. The Galaxy Store version and the website do not use this check.

8. Usage statistics

The app sends our own usage statistics to our server unless you turn them off in Account with the switch “Share usage statistics”; turning it off also discards anything not yet sent. Each event records which feature was used (for example the app was opened, Today, Calendar or a horoscope was viewed, notifications were turned on or opened, or a referral code was shared or redeemed), a few fixed labels, the time, the platform, the app version and a two-letter country code. It carries a keyed hash of the app's install ID and, when you are signed in, your account ID. Events never contain your name, email address, phone number, birth details, chat messages, free text or IP address.

When usage statistics are switched on, our server also records purchase events (credit packs bought, paid readings and paid guide replies) from its own purchase records; the switch in the app does not affect these. Individual events are deleted after 13 months, after which we keep only daily totals that do not identify anyone. Deleting your account deletes your events.

We do not use third-party analytics: the app contains no third-party analytics SDK (such as Firebase Analytics), and the website uses no analytics scripts or analytics cookies.

9. Location, notifications and currency

• Location: the app does not use your device's location. For Today and Calendar you choose a city by searching our city list. The app keeps that choice on your device until you sign out and sends only the city's ID to our server to calculate the day's timings, which we do not save to your account.
• Notifications: push notifications are off until you turn them on in the app. Only when you tap “Turn on” does the app ask your phone for permission and link your device to your account through OneSignal, using an opaque ID instead of your name, email or phone. You can then receive a daily morning horoscope notification, occasional announcements from us, and notices about your own account (for example, that an amount held for an unfinished request was returned). You can turn notifications off again in the app, which unlinks your device, or block them in your phone's settings.
• Currency: the app may show an approximate value of credits in your local currency, for information only. It is calculated from public European Central Bank reference rates, which our server fetches once a day without sending any personal data. You are always charged the price shown by Google Play, Galaxy Store or the website checkout, and readings and replies are paid in credits.

10. Service providers

These companies process data only to provide the service for us:

• Hostinger: website and API hosting, and the email that delivers sign-in codes and support replies.
• Anthropic (Claude API): generates AI guide replies from your chat messages, and your birth profile if you choose to share it.
• Prokerala: astrology calculations from birth date, time and place coordinates. Your name, email and phone are not sent.
• Google Play Billing and Samsung In-App Purchase: in-app credit purchases and AstroConnect Plus subscriptions, purchase verification and subscription status checks. Each purchase carries a keyed hash of your account ID, not the ID itself.
• Google Play Integrity API: on the Google Play version of the app, device and app integrity checks before promo rewards (section 7).
• Razorpay: credit purchases on the website, when website payments are available.
• An SMS delivery provider: sign-in codes for phone sign-in, when it is available.
• OneSignal: push notifications, only if they are enabled.
• Google Fonts: the website loads its fonts from Google, which receives your IP address and browser details.

We may also disclose data where the law requires it.

11. What we do not do

We do not show ads, we do not sell or rent your personal data, and we do not use it for advertising or cross-app tracking. The app has no advertising SDK and no third-party analytics SDK.

12. Cookies and browser storage

The website uses only the cookies it needs to work: a session cookie that keeps you signed in and a security token that protects forms. The shop cart, where shown, is saved in your browser's local storage. We do not use analytics or advertising cookies.

13. How long we keep data

• Account, birth details, chat history and consent records: until you delete your account.
• Paid report PDF files: deleted 30 days after they are created, or when you delete your account if that is sooner.
• Usage statistics: individual events are deleted after 13 months, or when you delete your account; daily totals that do not identify anyone are kept.
• Device integrity check summaries: deleted after 30 days, or when you delete your account.
• Today and Calendar city: on your device only, until you sign out.
• Welcome credit hashes (section 7): kept after you delete your account, no longer linked to it, so the welcome credit is given only once.
• Weekly festival email: sign-ups that are never confirmed are deleted after 7 days. A subscription is kept until you unsubscribe; every email has a one-click unsubscribe link, and its page also lets you delete the record entirely (otherwise it is kept, marked unsubscribed, as proof that we stopped). Deleting your account deletes the subscriptions of your account's email address.
• Routine server logs: deleted automatically, normally after 14 days.
• Financial and transaction records (credit purchases, AstroConnect Plus subscriptions and allowance use, promo credits and referral rewards, balance and ledger entries, paid requests and refunds) are kept permanently for accounting, tax and dispute purposes. When you delete your account, they are kept only in pseudonymised form: a minimal record (amounts, balance and ledger entries, receipt and purchase references, subscription and reward records and linked paid-request records) under a random ID, no longer linked to your name, phone or email.

14. Security

Data travels over HTTPS. Sign-in codes are stored only as hashes, receipt references and subscription purchase tokens are stored encrypted, and access to the admin area is restricted. No system is completely secure, so tell us at once if you suspect misuse of your account.

15. Your rights

Wherever you live, you can:

• Access and export: sign in and open Account privacy to download a copy of your account data as a JSON file.
• Correct: edit your profile and birth details in the app or on the website, or ask us to correct anything else.
• Delete: in the app open Account → Delete My Account, use Account privacy on the website, or follow how to delete your account. Financial records are then kept only in pseudonymised form, as described in section 13. Deleting your account does not cancel an AstroConnect Plus subscription: cancel it in Google Play or Galaxy Store.
• Object or withdraw consent: withdraw your AI consent in the app at any time (AI chat then stops for your account), turn off notifications in the app or in your device settings, turn off usage statistics in Account, or email us to object to any other use of your data.
• Complain: email contact@astroconnect.app, or complain to the data-protection authority where you live or work.

We may ask you to confirm that you own the account before acting on a request. The law where you live may give you further rights.

International transfers: AstroConnect is operated from India and offered worldwide. Our service providers, including Anthropic and Hostinger, may process your data outside your country, where data-protection laws may differ from yours. Each provider receives only the data it needs for its part of the service.

16. Adults only

AstroConnect is for people aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a child has used the service, contact us and we will delete the account.

17. Grievance contact

Grievance contact: Grievance Team, contact@astroconnect.app. This includes grievances under India's IT Rules 2021 and Digital Personal Data Protection Act 2023. We acknowledge every grievance within 48 hours and resolve it within one month of receipt.

AstroConnect is operated by TECHTENSTEIN SERVICES PRIVATE LIMITED, K.B Layout, Tirupati, Andhra Pradesh 517501, India.

18. Changes to this policy

We will post any change on this page and update the date below.